YOU NEED YOUR WEBSITE TO WORK
We make sure it does
Running a business is hard work. Your website shouldn’t make your job more difficult.
Protect My Site*All Support Shield packages include FREE WP engine Hosting.
24/7/365
Our online ticketing system is accessible 24/7/365. Warranty requests are generally…
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…completed in under 24 hours and can be expedited in the case of emergency all. Premium hosting always included.
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We have built the best team in the industry to help with your ongoing WordPress support needs. Every WordPress website needs regular, ongoing support.
We pride ourselves on providing professional and complete support for WordPress and WooCommerce websites. From speed optimization to data backups, Support Shield does it all for you.
See For Yourself
Updates
We provide regular updates to all licensed plugins, themes and WordPress core files…
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Never risk having a WordPress or server update cause your website to stop working.
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Content Changes
Need to make a change? Maybe freshen up the content or look on your website?…
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We update all content and images with same-day service.
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Hosting and Security
All Support Shield customers are provided industry leading WordPress…
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…hosting with every package. All sites are firewall protected on secure servers, leverage lightning fast CDN services and are backed up nightly and whenever work is being done.
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WE SUPPORT AND MAINTAIN YOUR DIGITAL PRESENCE
- Better performing
- More secure
- More accessible
- Higher ranking
- Better conversion
How it works?
We provide a variety of packages to fit your needs and goals
Starter
$50
per month*
- WP Engine Hosting
- Nightly Backups
- 24/7/365 Support
- Plugin and Theme Updates
*Introductory pricing for year 1.
*All Support Shield packages include FREE WP engine Hosting.
Pro
$100
per month*
- WP Engine Hosting
- Nightly Backups
- 24/7/365 Support
- Plugin and Theme Updates
- Unlimited Content Updates
*Introductory pricing for year 1.
*All Support Shield packages include FREE WP engine Hosting.
Enterprise
QUOTE
- WP Engine Hosting
- Nightly Backups
- 24/7/365 Support
- Plugin and Theme Updates
- Unlimited Content Updates
- E-Commerce Support
- Dedicated Support
*Introductory pricing for year 1.
*All Support Shield packages include FREE WP engine Hosting.
FAQ
What kind of websites do you service?
Our specialty is WordPress, so while there are some other great Content Management Systems out there, we stick to what we know; WordPress!!
Do you monitor the website for updates?
You Bet!!! We scan all our sites weekly for plugin and theme updates. This assures you are staying as safe as possible.
How do you help with security?
Security is pretty important to your site, so it is VERY important to us. Along with your plugin and theme updates, we provide a broad range of security features directly and in partnership with WPEngine, our hosting provider of choice. Did we mention that all Support Shield plans come with industry leading website hosting at no additional charge?
How do you help with security?
Security is pretty important to your site, so it is VERY important to us. Along with your plugin and theme updates, we provide a broad range of security features directly and in partnership with WPEngine, our hosting provider of choice. Did we mention that all Support Shield plans come with industry leading website hosting at no additional charge?
Do you help with SEO?
SEO is a marathon and not a sprint. While we do not directly “manage” your SEO, we do include content update services in our PRO and Enterprise plans. Fresh and unique content is a very valuable when it comes to SEO and ranking in the leading search engines. We can say with a high degree of confidence that if you leverage our content services and are diligent about providing regular updates, your rankings will improve.
How many updates can I do a month?
Want to change some text or swap out some images? There are no limits to these types of updates you get in a given month in our PRO and Enterprise plans. With that said, if you have additional work that you need which is outside the scope of your warranty, we have you covered there too and can introduce you to some great developers.
How long do your updates take?
We like to tell folks we will get all updates completed within 48 hours. Does that mean you will have to always wait 2 days? No way! Frequently updates are completed same day. Holidays do happen however, so we want to make sure our developers get a break once in awhile.
How do I change content?
Changing content of any type is a breeze. Just click on this link and put in a support ticket and you will be added to the queue right away! If we have any questions, we will reach out and ask.
Can I cancel at any time?
Of course! You can cancel anytime and you will be free to submit tickets for the remainder of your subscription term.
Do you ever share confidential information?
Great question! We will never share your confidential information. In fact, when sharing information with you, we will take great care to assure your information and secrets are safe with us!
What are your hours?
We are available to recieve tickets 24/7/365!
Do you offer phone support?
We do not. While we are a US-based support team, it is much easier to work electronically via our ticketing system. In some cases, our agents will initiate a chat session with you to better understand your problem however direct phone support is not available as part of our plans.
